F.A.Q.s...

...Frequently Asked Questions...

Q: Do I need to create an account to place an order?

A: No.

Q: What forms of payment does "imperial-dreams-toys" accept?

A: We accept PayPal.

Q: When will I receive my order?

A: Most orders take on average 7-10 business days to process. All orders are handled on a first come, first serve basis. Due to the volume of orders, we ship once a week. All order communication is done via email, so it is important that your email address be accurate and current. We may need to contact you if there is an issue with your order, so please keep your order information handy! Please be aware that weather, holidays, and variables can cause delays in the processing of an order. We will do our best to contact if such a delay is incurred.

Q: Why haven't I received an email regarding my order?
A: There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you. 

Q: Can I return my order?

A: No. There is no right of revocation in the delivery of our goods, as they are not prefabricated and for the manufacture of which an individual selection or by the consumer personal needs (for example custom cardbacks) are availabe.

Q: What do I do if something in my order is damaged or missing?
A: Please email us at imperial.dreams.ms@gmail.com

Q: Can I back-order an item that is sold out?
A: If there is an item that is out of stock, please contact us and we will make arrangements.

Q: Can I order by telephone?
A: No, we do not offer ordering via phone. If you have a specific request, Please email us at imperial.dreams.ms@gmail.com

Q: Is your site secure?
A: Yes. 

Q: How do I know if my order went through?
A: You will receive an invoice via email.

Q: Do you sell on eBay?

A: Yes. Look for "imperial-dreams" or "Vintage Style Custom Cardbacks".

Q: Where does "imperial-dreams-toys" ship?

A: "imperial-dreams-toys" ships to United States, Australia, Europe, Canada, New Zealand and Germany of course.

Q: Do you ship to P.O. Boxes?
A: Yes.

Q: How is my order shipped?

A: We ship orders via DHL (German Postal Service).

Q: When will I receive my order?

A: Most orders take on average 7-10 business days to process. All orders are handled on a first come, first serve basis. Due to the volume of orders, we ship once a week. All order communication is done via email, so it is important that your email address be accurate and current. We may need to contact you if there is an issue with your order, so please keep your order information handy! Please be aware that weather, holidays, and variables can cause delays in the processing of an order. We will do our best to contact if such a delay is incurred.

Q: I haven't received my item. Who should I contact?
A: All orders are processed Monday through Friday. Orders are not processed or shipped on weekends. If you still have concerns, Email us at imperial.dreams.ms@gmail.com

Q: How will you notify me if a problem should arise with my order?
A: While we do not anticipate a problem, should they arise then we will send you an email, so it's important that your email address is accurate and current.

Q: Do you ship orders overseas?
A: Yes, we ship to United States, Australia, Europe, Canada, New Zealand and Germany of course. All order communication will occur via email, so it’s very important that your email address is current. Please make sure to double-check the shipping address, too. 

Q: What are my International shipping options?
A: All orders are shipped International via DHL (German Postal Service). 

Q: How much will I pay for International shipping?
A: Your shipping price will be determined online by the weight of your order and the shipping destination. 

Q: How long will it take my International package to arrive?

A: After the 7-10 processing order and your order is dropped off at a DHL depot, your package is estimated to be delivered International within a week after sorting and routing.

Q: Can you card my figures?

A: Yes, we can!

Q: Do you sell Cardbacks with the Bubble?

A: Yes. Please email imperial.dreams.ms@gmail.com

Q: Do you sell Bubbles without the Cardback?

A: Yes, we do!

Q: I'm looking for a specific item, but I do not see it available on the Homepage.
A: Please email imperial.dreams.ms@gmail.com

Q: What do I do if I experience an issue searching or checking out with an order?

A: Please email imperial.dreams.ms@gmail.com

For any questions not answered by our F.A.Q.s, feel free to "contact" us...